At Nanuri Food, we want our customers to be completely satisfied with their purchases.
We recommend you to read our Return & Refund Policy prior to making any purchase from our website. We also recommend our customers to immediately inspect any goods received from us, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
Food and Beverage
- All food and beverage items are not returnable due to the product’s nature & hygiene reason.
- For any orders that are incomplete, incorrect or damaged, kindly contact our Customer Service Team at nanurifood.adm@gmail.com
- Our Customer Service operates Monday-Sunday 10am – 9 p.m.
- Details and Proof of purchase must be presented to our Customer Service Team upon inquiry.
- Without a receipt or any proof of purchase, Cong Caphe Malaysia may not be able to process a replacement and/or refund.
- For incomplete order, refund will be issued to you via your original payment method.
- For incorrect order and/or damaged F&B items, the replacement items will be delivered to you at our expense.
- For any ordered product that is unavailable, our Customer Service Team will contact you with 2 remedies available:
1. Amend your order and replace with another product of the same value; OR
2. Process with a full refund for the unavailable product ordered.