Our Freshness Guarantee
We want you to love every bite.
At Nanuri Food, we are committed to delivering high-quality seaweed and food products. However, we understand that issues can happen during transit.
1. Perishable Goods Policy
Due to strict food safety and hygiene standards, we do not accept returns for change of mind on any food or beverage products once they have been dispatched.
2. Refunds & Replacements
You are eligible for a refund or replacement if:
- The product arrived damaged (packaging breached or unsealed).
- The product has expired or spoiled upon arrival.
- We sent you the wrong item.
3. How to Report an Issue
To request a refund or replacement, please contact us within 24 hours of receiving your delivery.
- Email: nanurifood.adm@gmail.com
- WhatsApp/Customer Service: +6019-366-9955
Required Proof:
Please provide your Order Number and Photos/Video of the damaged or incorrect item. Without photo proof, we cannot process a claim.
4. Refund Process
- Approval: Once your claim is inspected and approved, we will notify you via email.
- Method: Refunds will be processed to your original method of payment (Credit Card/FPX/E-Wallet).
- Timeline: Please allow 7-14 business days for the refund to reflect in your bank statement, depending on your bank’s processing time.
5. Order Cancellations
- Before Processing: You may cancel your order for a full refund if it has not yet been packed or dispatched. Please contact us immediately.
- After Dispatch: Once the courier has picked up the item, the order cannot be canceled.
